London (PRWEB UK) 18 June 2013
Mobile communication services provider MyPhoneClub, has deployed cloud-primarily based technologies from NewVoiceMedia across its sales and service operation. The firm is live on major get in touch with centre solutions ContactWorld for Service and ContactWorld for Sales and Advertising with Salesforce integration, to enhance client service and allow versatile working for staff although lowering expenses.

MyPhoneClub was founded in 2009 and previously operated from a serviced office where staff seasoned high get in touch with charges and were unable to access genuine-time reporting. Considering that deploying NewVoiceMedias solutions, the organization has benefited from complete visibility of its whole get in touch with centre operation which means employees can be effortlessly managed, and customisable, rich reports let the firm to expose where improvement is essential. Moreover, agents have greater job flexibility as they are capable to log-on remotely and function from residence when required.

As the solutions integrate seamlessly with Salesforce, clients now benefit from optimised intelligent call routing, making sure their calls are connected to the correct group member, more quickly. In addition, personalised IVR messages highlight useful caller data prior to the call reaches an agent, meaning a a lot more tailored and well informed knowledge. As a correct cloud answer, the technologies can also be simply scaled up and down to suit fluctuations in demand.

Adam Barnes, IT Manager at MyPhoneClub, comments, With NewVoiceMedias cloud technologies, weve been in a position to price-efficiently enhance the efficiency of our get in touch with centre and provide an unrivalled service to our consumers. Reports showing get in touch with handling prices are now obtainable at the click of a mouse, which indicates had been spending significantly less time on administration while handling calls faster than ever just before. ContactWorld has added real worth to our enterprise.

Jonathan Gale, CEO of NewVoiceMedia, adds, As ContactWorld is cloud-based and can be deployed quickly, MyPhoneClub has been able to transform its company in record time. Employees can now switch between operating from residence and the workplace anytime they pick, with no any interruption or inconvenience. Combined with its scalable capabilities, this represents a enormous chance for MyPhoneClub to grow its company and reduce capital expenditure. But much more importantly it can offer you clients and prospects outstanding service, each and every time they call.

MyPhoneClubs membership proposition turns the mobile industry on its head by supplying any device with flexible usage in exchange for a fixed price, 1 month rolling membership charge. Members are not tied into the usual 24 36 month contracts and are in a position to upgrade, downgrade, change device, modify carrier, or even cancel their membership offering total flexibility. Membership also consists of a variety of relevant enterprise and life style advantages tailored to the men and women preferences or wants.

For additional specifics about MyPhoneClub, go to http://www.myphoneclub.com, or for a lot more information about NewVoiceMedia, please pay a visit to http://www.newvoicemedia.com.





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