Tag Archives: Active

New Contact Center Workplace Manager Oversees Active Corporate Workplace of USA Primarily based Get in touch with Center

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Seattle, Washington (PRWEB) June 30, 2013

Sound Telecom, a major nationwide provider of phone answering solutions, contact center options and cloud-based phone systems, nowadays announced the appointment of Belinda Campbell as Workplace Manager.

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Belindas extensive understanding of our business and proficiency in with our Amtelco Infinity platform, Intelligent Series software, UltraComm platform, and Infinity OnCall Scheduler make it effortless to transition into this pivotal position, states Brian Gabriel, COO of Sound Telecom. The primary focus of this position is handling the extraordinary busy inbound get in touch with visitors for all departments, properly routing calls, taking accurate messages and relaying them on a timely basis to the appropriate team member. Administratively, Belinda has the challenging process of reporting to, offering on-going help and handling extraneous projects for each and every division head, the CEO, CFO, COO and Director of Consumer Relations at Sound Telecom.

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This position is vital for Sound Telecom, says Michael LaBaw, the companys CEO. When youre in the business of answering phones, reception expertise are closely scrutinized by staff, vendors, prospects, clients and every single caller Belinda is the voice of Sound Telecom and also hospitality professional, gatekeeper and caretaker for our corporate workplace.

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We are extremely excited to have Belinda Campbell transition to Workplace Manager and join our corporate employees in Seattle, says Sydney Morgan Diamond, Sound Telecoms CFO. Belinda is a seasoned veteran and has a proficient understanding of all operational and administrative aspects of the telephone answering service and get in touch with center industries. You can hear it every time she answers the phone. Belinda, a native of Ellensburg, Washington brings more than 17 years of encounter in phone answering service and contact center options support, client service management, and workplace administration. Her optimistic up-beat character, friendly demeanor and genuine need to serve other people add great value to Sound Telecom community each day.

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About Sound Telecom

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Sound Telecom is a major nationwide provider of 24-hour Phone Answering Solutions, Get in touch with Center Solutions and Cloud-primarily based Phone Systems professionally serving buyers for 27 years with USA primarily based agents. For a lot more details, please pay a visit to http://www.sound-tele.com.

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Speak to Information

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Michael L. LaBaw, President&#13

Sound Telecom&#13

800-577-1550&#13

http://www.sound-tele.com

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Regents Park Boca Raton Requires Active Role in Columbia University Study Study on Prevention of Infections in Nursing Houses

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Boca Raton, FL (PRWEB) June 13, 2013

Family-owned and independently operated Regents Park Boca Raton has opened its doors to Columbia University researchers intent on learning a lot more about infection handle practices in nursing residences and how properly they thwart healthcare-associated infections.

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The study, funded by the National Institute of Nursing Study, is timely given that the population of nursing house residents is expected to enhance in coming years. Statistics indicate that some 1.6 million to three.eight million infections happen annually in nursing residences in the United States a dilemma for facilities that typically specialize in the care of the elderly and often frail people.

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Regents Park Boca Raton, a 180-bed facility in Boca Raton, Florida, is a single of 12 nursing homes nationwide to invite researchers into the facility to conduct 1-on-one particular interviews with important employees involved in infection manage. Researchers started qualitative, in-depth interviews at Regents on June 11.

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Its an honor to be involved with a system that Columbia University would do, stated Gilda Osborn, administrator at Regents Park Boca Raton. I really feel we have one of the greatest infection handle programs out there. We perform challenging on prevention, not only simply because prevention can curb infections, but simply because in the lengthy run prevention is substantially less costly than just trying to treat infections. It behooves all facilities to look toward prevention, not just trying to deal with infections that have currently occurred.

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Tova Sacher, Regents assistant director of nursing and the facilitys infection handle director, explained that despite the fact that the state mandates annual in-service training sessions to maintain staff educated about infection handle, Regents has long performed practically month-to-month in-service classes. These sessions are also intended to preserve nursing employees conscious of newly developing infections, trends in infections and, of course, procedures to avert and treat them.

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It in fact comes down to a quality of life concern, and we have to advocate for the residents, said Ms. Sacher. We want to preserve healthful residents from acquiring an infection and assist those with an infection get greater. Thats specifically important because have been often dealing with folks who reside in close quarters and already have compromised well being issues. We have to keep on prime of almost everything.

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Regents Park Boca Raton is no stranger to efforts intended to help the nursing home industry as a complete. In addition to the Columbia University study program, it is also a participant in the Decreasing Healthcare Acquired Situations Project, which is sponsored by the Centers for Medicare &amp Medicaid Solutions. That project aims to decrease the price of stress ulcers and boost the wellness and good quality of care for nursing home residents.

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To augment individual interviews for its study program, Columbia University is also mailing 3,000 surveys to eligible nursing homes. It is uncertain when the research will be completed and final results compiled.

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Regents Park Boca Raton is an independently owned and operated skilled nursing and rehabilitation facility in Boca Raton, Florida. It offers complete solutions to each lengthy-term and brief-term residents. The facility has been a household owned operation since 1991.

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