Rockville, MD (PRWEB) April 18, 2012
3CLogic, the leader in cloud based get in touch with centers hosted on Amazon Web Services (AWS), is proud to announce that Ultimate Solutions Associates has switched to 3CLogic to run its Home Loan Modification programs. For a lot of companies, deciding on the proper make contact with center computer software to administer its Inbound and Outbound campaigns efficiently is essential. If the user interface is cumbersome for reps to understand and adopt, it can prove to be a sinkhole for time and funds. 3CLogic supplies tailored get in touch with center solutions for firms of all sizes, including essential functionalities such as customized IVR (Interactive Voice Response) systems, flexible pricing alternatives and both genuine time and historical reporting formats.

Ultimate Solutions Associates, aiming to supply clientele with help on safely and efficiently modifying their home loans, performs with customers to defend their properties from falling victim to foreclosures. Ultimate Options Associates worked with 3CLogic to administer complete campaigns with specially educated legal assistants to respond to client inquiries and mortgage troubles. Ultimate Options Associates leveraged some of 3CLogics Get in touch with Center core features such as live agent monitoring tools and customized IVR (Interactive Voice Response) branches assigned to certain legal assistants.

Yvonne Stewart, President of Ultimate Options Associates stated, Switching to 3CLogics Make contact with Center software program from our preceding solution provider has shown a dramatic enhance in the efficiency of our representatives. Our sales and business productivity has increased tremendously as our representatives are capable to take benefit of a easy, effortless to use method.

Ultimate Options Associates positive aspects from a tailored Interactive Voice Response (IVR) for incoming callers, that handles each business hour and following hour calls effectively. This enables Ultimate Options Associates buyers to reach the desired legal assistant at their customized extension, or be forwarded to a default operator. Throughout company hours, buyers who speak to Ultimate Options Associates are greeted with a welcome message, and then directed to their respective legal assistant, raising buyer satisfaction.

3CLogic is pleased to supply Ultimate Options Associates with an affordable, custom tailored answer that supplies them with all the core essentials they require to handle their agents and buyers, stated Raj Sharma, President and CEO of 3CLogic. We welcome Ultimate Options Associates to join our expanding list of clients switching from our competitors. This additional proves that 3CLogic’s Virtual Telephony Application Grid (V-TAG) architecture offers the most reliable infrastructure for cloud primarily based call centers.

By switching to 3CLogics Contact Center Answer, Ultimate Solutions Associates legal assistants have the capability to verify all forwarded calls to their voice mail box directly by means of a net browser. This offers them with the comfort of being in a position to help their clients while on the go. The 3CLogic software also permits supervisors to have access to agent voice mails, reside monitoring of their representatives, a barge-in function and other reporting tools to successfully manage all incoming calls and inquiries. Similarly, managers and supervisors advantage from getting on demand access to all historical and actual-time reporting and records at the click of a button. This permits managers to see how interactions in between representatives and clients were handled, how certain outcome codes have been chosen, or what areas of improvement require to be implemented.

About 3CLogic: 
3CLogic, headquartered in Rockville, Md., provides a complete suite of cloud primarily based inbound and outbound consumer interaction channels such as voice, chat and social media, which integrate with existing Buyer Connection Management (CRM) application. This integration provides firms with a 360 degree view of all consumer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have much more accurate and timely info about their prospect or customer and they can more effectively respond to communications, make certain buyer satisfaction with greater service, and drive toward a bigger lifetime worth of every account, buyer or client. For a lot more details, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

About Ultimate Solutions Associates:
Situated in Winter Park, FL, Ultimate Solutions Associates is a for profit corporation aimed at assisting their buyers from losing their properties to foreclosure. Ultimate Solutions Associates supplies their customers with the aid needed to safely and efficiently modify their home loans. Their internet based loan modification document preparation computer software assists homeowners by supplying them complete software program with the guidance necessary to safely and efficiently undergo the loan modification process. With 7 new loan modifications offered nowadays, Ultimate Solutions Associates covers all occurrences that their consumers could face ranging from loss of job, layoffs, and death of a spouse.





Associated Loan Modification Services Press Releases