Why should lenders and vendors care about servicing? (STRATMOR’s current blog is titled, “It’s 2024: Do You Know Where Your Servicing Is?”) Not only do servicing values fluctuate, which impacts the prices that borrowers see, but servicing is a huge touchpoint with consumers and therefore garners the attention of regulators like the CFPB, headlines, and the courts. The latest example is a California couple suing Specialized Loan Servicing, LLC for negligence that led to a “lost home and destroyed life.” Of course, anyone can sue anyone at any time, but the multi-count lawsuit against Specialized Loan Servicing, LLC alleges breach of contract, theft, and several other counts, accusing SLS of negligence as the mortgage servicer added a quarter of a million dollars to the couple’s mortgage, leading to their “financial and personal ruin.” (Today’s Commentary podcast can be found here and this week’s is sponsored by Lender Toolkit and its AI-powered AI Underwriter and Prism borrower income automation tools. By providing lightning-fast underwriting decisions, your market reputation with borrowers and Realtors will soar, which means more repeat and referral business. Hear an interview with Jeremy Potter and Marvin Chang on broader and more flexible tools for homeowners to navigate our fast-paced and modern economy.) Lender and Broker Software, Products, and Services What’s better than a free consultation from a mortgage tech expert? Getting the advice of six. That’s what’s in store if you join “Strategies to Master the Market Now with the Right Mortgage Technology,” next Wednesday, Feb. 21 at 2 pm ET. This free webinar, co-sponsored by Floify and Truv, Christy Soukhamneut, chief lending officer at UFCU; Raven Johnson, VP business systems at Legacy Mutual Mortgage; Craig Ungaro, COO AnnieMac Home Mortgage; features Jodi Hall, founder & CEO of DandaRoad, LLC; Richard Grieser, vice president of marketing at Truv; and Sofia Rossato, president & GM of Floify. Click here to register.